1. Introduction
Welcome to ResponseMate. We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our SaaS platform designed to help users draft RFPs and due diligence responses.
2. Information We Collect
When you use ResponseMate, we may collect the following types of information:
- Personal Information: Name, email address, company details, job title, and other identifiers you provide when registering an account.
- Usage Data: Information about your interactions with the platform, such as login details, accessed features, and submitted content.
- Billing Information: Payment details required for subscription management, processed securely via third-party payment providers.
- Uploaded Content: Any data, documents, or responses you create or upload within the platform.
- Technical Data: Device and browser information, IP address, cookies, and analytics for service improvement.
3. How We Use Your Information
We use your data to:
- Provide and maintain the ResponseMate platform.
- Improve user experience through analytics and service enhancements.
- Manage customer accounts, support, and billing.
- Ensure platform security and compliance with legal obligations.
- Communicate with users regarding updates, security notices, and marketing (with opt-out options available).
4. Data Sharing and Disclosure
We do not sell or rent your personal information. However, we may share data in the following scenarios:
- Service Providers: Third-party vendors assisting in payment processing, cloud storage, and analytics.
- Legal Requirements: If required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
5. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or loss. These include encryption, access controls, and secure hosting environments.
6. Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access, update, or delete your information.
- Restrict or object to data processing.
- Withdraw consent for marketing communications.
- Request data portability.
8. Cookies and Tracking Technologies
ResponseMate uses cookies and similar tracking technologies to enhance functionality and gather usage insights. You can manage cookie preferences through your browser settings.
9. International Data Transfers
If you are accessing ResponseMate from outside our operating region, your data may be transferred to and processed in countries with different data protection laws.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.