Legal

Terms of Service

Please read these terms carefully before using Responsemate.

Last updated: 8 September 2026

These Terms of Service ("Terms") govern your access to and use of the Responsemate platform and website (the "Service") provided by Responsemate ApS, a Danish limited liability company (CVR: 45884422), headquartered in Fyn, Denmark ("Responsemate", "we", "us", or "our").

By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you confirm that you have the authority to bind that organisation to these Terms.

1. The Service

Responsemate provides an AI-powered platform for automating the completion of compliance and security questionnaires. The Service includes knowledge base management, AI-assisted answer generation, an AI assistant that acts only after the user confirms, evidence matching, reporting, and related tools as described on our website.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. For material changes, we will provide at least 30 days' notice to active customers.

2. Accounts and access

You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately of any unauthorised access to your account. You may not share access credentials between individuals; each user must have their own account.

You must be at least 18 years old and authorised to enter into contracts in your jurisdiction to use the Service.

3. Acceptable use

You agree not to:

  • Use the Service to generate false, misleading, or fraudulent compliance responses
  • Upload content that infringes third-party intellectual property rights
  • Attempt to reverse-engineer, scrape, or extract data from the Service
  • Use the Service in a way that violates applicable laws or regulations
  • Attempt to gain unauthorised access to other customer accounts or our infrastructure

4. Customer data and ownership

You retain all ownership of the documents, questionnaires, and content you upload to the Service ("Customer Data"). You grant Responsemate a limited, non-exclusive licence to process Customer Data solely for the purpose of providing the Service to you.

We do not use Customer Data to train AI models. Customer Data is processed in accordance with our Privacy Policy and, where applicable, a Data Processing Agreement.

5. AI-generated content

The Service uses AI to generate draft questionnaire answers. These drafts are provided as a starting point and must be reviewed and approved by a qualified person before submission. Responsemate does not guarantee the accuracy, completeness, or fitness for purpose of any AI-generated content. You are solely responsible for the final content you submit to third parties.

6. Payment terms

Fees for paid use are handled according to the commercial agreement or invoice issued to you. Prices are shown exclusive of VAT unless stated otherwise. Failure to pay may result in suspension of your account after reasonable notice.

Refunds are not provided for partial months. Annual plans may be eligible for a prorated refund within 30 days of purchase; contact us at mail@responsemate.dk.

7. Intellectual property

The Responsemate platform, including its software, design, and content (excluding Customer Data), is the intellectual property of Responsemate ApS. Nothing in these Terms grants you any rights to our trademarks, software, or platform other than the right to use the Service as described.

8. Warranties and disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by Danish law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated content will be accurate or complete.

9. Limitation of liability

To the maximum extent permitted by applicable law, Responsemate's total liability to you for any claim arising out of or related to these Terms or the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.

In no event shall Responsemate be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

10. Termination

You may cancel paid use according to your commercial agreement or by contacting us. We may terminate your account for material breach of these Terms, with or without prior notice depending on the severity of the breach.

Upon termination, Customer Data is retained and deleted according to your commercial agreement, applicable legal obligations, and our operational deletion process.

11. Governing law and disputes

These Terms are governed by the laws of Denmark, without regard to conflict of law principles. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Copenhagen, Denmark.

If you have a complaint or concern, please contact us first at mail@responsemate.dk. We resolve most issues quickly without involving courts.

12. Changes to these Terms

We may update these Terms from time to time. We will notify customers of material changes at least 30 days in advance by email. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. Contact